• Eligibility: You can return an item within 30 days of receipt if it's unused, in its original condition, and in the original packaging.
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  Exceptions: Some items are not eligible for return, including personalized or custom-made products, intimate apparel, and items marked as final sale or clearance.
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  How to Return:

1. 1. Contact Us: Email us at info@rowmshi.com or use our contact form to start the return process. Include your order number.
   2. Get Approval: After approval, we will contact you to tell you the specific operation
   3. Ship Back: Securely pack the item with all components, and send it back to the address we provide. Use the pre-paid shipping label if one is provided; otherwise, you're responsible for return shipping costs.

• Processing: Once we receive and inspect your return, we'll email you to confirm whether the refund has been approved. Approved refunds will be processed back to your original payment method within [5] business days.
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  Shipping Fees: Original shipping charges are not refundable unless the return is due to our error (e.g., wrong or defective product sent).
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  Restocking Fees: For certain items, a restocking fee might apply, especially for international returns or items requiring special handling.

If you wish to exchange an item, please follow the return process above and indicate your desire for an exchange. We'll guide you through the next steps once we've received your return.

If you receive an item that's damaged or defective, please notify us within 7 days of receipt to qualify for a replacement or refund. We'll need photos or a description of the damage/defect.

For international customers, please note you might be responsible for customs duties upon return, which we do not refund. Contact us for specific guidance on international returns.

For any questions or concerns regarding our return policy, feel free to reach out to us at info@rowmshi.com.

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